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Thursday, May 29, 2014

Sasa Website Service Review






Hello! Today I'm going to be doing a review of  Sasa.com. 
*This review is not sponsored.*


Sasa is a Hong Kong based cosmetic retailer that distributes over 600 brands and has nearly 280 stores throughout Asia. Shanghai alone has six stores! Although there are many shops near me, I often rely on customer reviews of products when selecting something new so I opted to use their online shop instead.

Their homepage is chaotic but once you find a category you'd like to search for, you can easily skip the junk and begin narrowing down your search results. I love that you can view the product price in many currencies and depending on your location, you can have the site auto-translated with minimal to no translation mistakes. Another awesome point is all their Asian cosmetics  have their product name and information translated!

Website Ease of Use  /5

My only problem with the site was their terrible customer service. At the checkout stage, the "submit" order button was not working. No matter how many times I refreshed, clicked it, or waited, the button just did not input. After a few tries, I used the "contact us" form at the top of the webpage and emailed them with my problem, but NEVER received a response. Two days later, I decided to try the page again, and for some reason it worked, but then another problem arose. My Alipay was not accepting the order. Once again I emailed customer service for assistance and advice and once again, I never got a response. Because I could not figure out the problem, I had to use another payment method. 

Customer Service  0/0

Where Sasa really impressed me was with their FREE shipping that was remarkably fast. They shipped via STO,provided a tracking number and even kindly emailed with a notice that the package was going to be held in customs before being released to mainland China. When the package arrived, it was securely wrapped in a waterproof mailer bag, with the contents packed in a plain box. Inside the box, the items were wrapped in bubble wrap and protected further with packing peanuts.

Shipping      5/5

Safe packing


My order



Finally, the last point I'd like to review is the price of products at Sasa. I absolutely love that Sasa does not have a huge product mark up and that they offer a range of inexpensive, mid-range to luxury brands. With their free shipping campaign, buying cosmetics from international brands is totally pain free. image
Price      5/5

Five out of Five I would definitely recommend you check them out for your Asian (and Western) cosmetic needs! 

Extra: My complete order (price is in RMB)
 Mentholatum
ACNES Oil-Control Moisturizer (45 g)
130.80---30.80
 ESSENTIAL
Nuance Airy Conditioner (200 ml)
140.20---40.20
 Naris Up
UV Cut Mineral BB Powder SPF50 PA+++ (Natural)
163.00---63.00
 Vaseline
Healthy White SPF24 Triple Lightening Lotion (400 ml)
138.30---38.30
 Heavy Rotation (Kiss Me)
Long Volume Dynamic Mascara (7 g)
166.80---66.80
 Heroine Make (Kiss Me)
Eye Makeup Remover (110 ml)
180.30---80.30
 ESSENTIAL
Nuance Airy Shampoo (200 ml)
142.00---42.00
 Cosmetex Roland
Medicated Eye Treatment Cream (18 g)
160.00---60.00
 Shills
Perfect Cover BB Cream SPF 50+ (50 ml)
175.40---75.40
Shipping Fee0.00
TOTAL : ¥496.80


Product reviews will be posted soon!!

See you next time



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